FlosslyOS AI Powered Task Manager & CRM Software Terms of Use
These Flossly Terms of Use (“Terms”) apply to your use of the Flossly AI Powered Task Manager & CRM software (“Platform”) and constitute an agreement between FlosslyOS Ltd. (“Flossly,” “we,” “us”) and you, either individually or on behalf of your employer or another entity you represent, and govern your use of the Platform and all information on or submitted through it.
Your use of the Platform constitutes your agreement to these Terms, including but not limited to our Privacy Policy, as amended from time to time. Do not use the Platform if you do not agree to these Terms or if your jurisdiction will not honour them.
References to “you” mean the individual user unless otherwise stated. You represent that after reading and understanding these Terms, you agree to be bound by them. Persons under 18 years of age are not authorised to use the Platform.
1. Platform Registration
You may need to complete a registration or create a profile to access and use the Platform. If registration requires username, password, or other identifier, you agree to keep these confidential. You must provide accurate, current, and complete information and keep this updated accordingly. Inaccurate or incomplete information may lead to suspension or termination of access, and we reserve all rights and remedies as permitted by law.
You agree that all uses involving your registration identifier are attributed to and legally bind you and may be relied upon by us and our agents, affiliates, and partners.
2. Our Content
The Client acknowledges and agrees that:
The Platform may contain various information, including text, data, software, graphics, videos, tutorials, or other materials (“Content”). You may review, download, copy, and use Content only for personal, non-commercial purposes. Content must not be sold or distributed for a fee or disclosed except as permitted by these Terms.
Content may be outdated or contain errors. You agree not to rely solely on Platform Content, and to verify accuracy and other relevant factors yourself. We may monitor, modify, or remove Content at any time, but do not undertake a duty to do so.
Opinions or information expressed by third parties or users are their own and not those of Flossly.
3. Your Content
You may upload or provide content (“Your Content”) through use of the Platform. You warrant that Your Content is your original work or that you have rights to share it, and it does not violate intellectual property, privacy, or other rights.
You grant FlosslyOS and its agents a perpetual, nonexclusive, worldwide, royalty-free, irrevocable licence to use, copy, distribute, modify, publicly display, create derivatives, and sub-licence Your Content as required to enable Platform operation and fulfilment of related services.
We may remove Your Content if it violates these Terms or presents liability. You acknowledge we may keep Your Content indefinitely and disclose it to comply with law or protect rights and safety.
4. Acceptable Use; Suspension
You must use the Platform for its intended purposes only. You may not sell, lease, assign, sub-licence, exploit, broadcast, or transfer Platform or Content rights. You may not:
- Use Platform in violation of these Terms or laws
- Post unlawful, harassing, offensive, or infringing material
- Upload files containing malware or harmful code
- Collect information about others without consent
- Attempt unauthorised access, or use means other than the provided interfaces
We may terminate or suspend your access without notice at our discretion for breaches or risks, in addition to other remedies permitted by law.
5. Export Controls
You may not use or export Platform or related information in violation of applicable export laws. You confirm you are not subject to any applicable sanctions, prohibited lists, or export restrictions.
6. Errors and Inaccuracies
The Platform, including all Content and services, is provided “As Is” and “When available.” We reserve the right to correct errors, update or change the Platform, Content, or Your Content at any time without notice, but offer no guarantee of correction.
7. Privacy Policy
Please refer to our Privacy Policy, which governs collection, use, and storage of personal data. Do not provide personal data unless you are authorised or required, and ensure explicit consent and sharing of our Privacy Policy with all parties impacted.
8. Intellectual Property Rights
Names, logos, trademarks, service marks (“Marks”), technology, and all modifications or derivatives are property of Flossly and its licensors. All rights not expressly granted are reserved. Do not use Flossly's Marks without written consent.
9. Feedback
Providing feedback (“Feedback”) grants Flossly a non-exclusive, worldwide, irrevocable, royalty-free license to use any intellectual property or other rights in the Feedback for Platform improvement, in all media.
10. Indemnification
You agree to indemnify, defend, and hold harmless Flossly and related parties against all claims, damages, losses, or liabilities arising from (i) your use of the Platform, (ii) Your Content, or (iii) breaches of these Terms. We may control our defense and you may not settle without our consent.
11. No Warranties
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR OTHER VIOLATION OF RIGHTS. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THE PLATFORM IS AT YOUR OWN RISK.
12. Limitation of Liability
TO THE FULL EXTENT PERMITTED BY LAW, FLOSSLY SHALL NOT BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES, LOST PROFITS, OR DAMAGES ARISING OUT OF THE PLATFORM OR THESE TERMS.
13. Exclusive Remedy
Your exclusive remedy for any breach or damages is, at our option, substitution or correction of the content/service, or a maximum of £100 (or local equivalent). These limits apply regardless of essential purpose failure.
14. Third Party Services; Linked Sites
The Platform may link to, or reference, third party services or websites. Use of such resources is at your own risk and subject to their privacy policies; Flossly is not responsible for third party products or sites. You may not link to the Platform without Flossly's written permission.
15. Amendments
We may modify these Terms, including the Privacy Policy, at any time. You are responsible for checking for updates, and use after changes constitutes acceptance. No amendments other than posted updates unless in writing and signed by both parties.
16. Governing Law and Jurisdiction
These Terms and Platform use are governed exclusively by the laws of England and Wales (or your applicable jurisdiction), and you consent to exclusive jurisdiction of the courts of England and Wales.
17. Notices
We will use your contact details for providing notices regarding these Terms and Platform matters. Notices may be posted on the Platform, emailed, or delivered in other ways, and are deemed received after 24 hours of delivery. Notices to us should be sent to support@flossly.co.uk (or your specified contact).
18. Term and Termination
These Terms will apply for as long as you use or maintain a username/account for the Platform. Your subscription agreement is subject to a minimum contract period of twelve (12) months from the initial activation date. During this initial 12-month term, the agreement may not be terminated, upgraded or downgraded except with at least one (1) month's prior written notice (30 days). After the initial minimum term expires, the contract will continue on a rolling monthly basis unless cancelled by either party giving at least one (1) month's written notice. Upgrades or downgrades of the subscription plan are also subject to one (1) month's notice. We may deny or suspend access, or terminate or cancel these Terms, with or without cause and at any time and without prior notice in accordance with the other termination provisions detailed herein. Any termination or cancellation will not eliminate the survival of provisions of these Terms and you remain liable for all obligations incurred before termination or cancellation.
20. Data Download and Transfer
Upon termination, cancellation, or expiry of the Agreement for any reason, it is the user's sole responsibility to download or export all their data from the Platform prior to the effective termination date. FlosslyOS will not be responsible for retaining or providing user data after termination, except as required by law; and shall have no liability for loss of data if the user has not downloaded their data before access ends. In the event that FlosslyOS Ltd. is sold, merged, or otherwise transfers Platform ownership, users will be notified and required to download or migrate their own data prior to the changeover. Following the transfer, users must move any required data to the new company's systems at their own cost and responsibility. Any continued use after transfer will be governed by the terms and conditions of the new entity.
21. Data Protection and GDPR Compliance
As Flossly processes sensitive personal data including patient names, dates of birth, addresses, and appointment information, the Platform is subject to and compliant with UK GDPR and relevant data protection laws. FlosslyOS will only process patient data for legitimate purposes directly relating to healthcare service provision, appointment booking, and clinic administration. We implement appropriate technical and organisational measures to ensure the security and confidentiality of sensitive data, including encryption, access controls, and secure storage.
Users are responsible for obtaining and recording all necessary lawful bases for processing patient data, including valid consent where required, and for notifying patients how their information will be used in accordance with GDPR transparency obligations. Patients retain the right to access, correct, restrict, erase, and object to processing of their personal data, and may request data portability. FlosslyOS will cooperate promptly with all user requests for support in exercising these rights, including supplying and deleting patient records as required by law.
In the event of a personal data breach involving patient information, FlosslyOS will notify affected users and regulators as required by GDPR and provide all reasonable assistance in managing and responding to the incident. Data processing and privacy procedures will be regularly reviewed and updated to ensure ongoing compliance